Privacy & Cookies Policy

Privacy & Cookies Policy

NOVA ICT Personal Data Protection Policy

NOVA ICT takes the privacy protection of its service users and website visitors seriously. For this reason, we strictly follow this Personal Data Protection Policy, ensuring a high level of compliance with the legal framework. The Personal Data concerning you is collected and retained only for the necessary period and for specific, explicit and lawful purposes. They lawfully and fairly processed in a transparent manner always in accordance with the
applicable legal framework , and in a way that guarantees their appropriate security. These data are always appropriate, relevant, suitable and not excessive in relation to the aforementioned purposes. They are also accurate and, where necessary, updated

1. NOVA ICT information

Our Company’s details are as follows:
Trade Name: NOVA INFORMATION AND COMMUNICATION TECHNOLOGIES SOCIETE ANONYME”,

Distinctive Title: NOVA ICT  S.A
Company seat: Athens, 106 Athinon Avenue,

  • VAT Number: 802134000
  • Tax Office: F.A.E. ATHINON

The contact details of our Data Protection Officer (DPO) are:
Office : 106 Athinon Avenue, Athens, P.C. 104 42
Email: privacy@novaict.gr
For clarifications and additional information, you can contact us through our website. You can exercise while your specific rights by sending an email to address privacy@novaict.gr

2. Scope of the Personal Data Protection Policy

This policy defines the terms and conditions, that NOVA ICT follows to protect personal data of its service users. It includes the rules, by which collect and process your personal data and ensure their integrity and confidentiality. NOVA ICT reserves the right to modify and adjust this Policy, whenever deemed necessary, with any changes becoming effective upon their public display on www.novaict.gr

3. Security Measures

NOVA ICT has implemented appropriate technical and organizational measures to ensure compliance with the personal data protection laws, and achieve an adequate level of security for the personal data, its processes. Necessary security measures have been taken to prevent unauthorized access to personal data ensuring only properly authorized access it for processing purposes. Additionally, NOVA ICT enforces strict Policies and Procedures governing personal data processing ensuring compliance with the applicable legal and regulatory framework.

4. Legal framework for personal data protection

Since  May 2018, the General Data Protection Regulation (GDPR) (EU 2016/679) of the European Parliament and the Council for has been in effect, protecting individuals from personal data processing and ensuring free data movement.

5. Definitions

  • For the purposes of this Personal Data Protection Policy, the definitions of the General Data Protection Regulation (GDPR) apply. Indicatively:
  • Personal data” refers to any information concerning an identified or identifiable natural person (“data subject”), whose identity can be directly or indirectly determined.
  • “Processing” means any operation performed on personal data, including collection, storage, modification, retrieval, transmission, or deletion.
  • “Data controller” is any entity that determines the purposes and means of processing personal data.
  • “Processor” is any entity processing personal data on behalf of the controller.

6. Data collection and Retention Period

  • NOVA ICT collects, records and processes different types of personal data including:
  • Personal details such as name, surname, address, contact numbers, VAT number, ID/passport copies, etc.
  • Communication records, complaints, or inquiries addressed to administrative, judicial, or public authorities.

competent
administrative, prosecutorial, judicial and, in general, Public Authorities,

7. Purpose of processing your personal data

NOVA ICT processes personal data, as permitted by law, for at least one of the following legal bases:

  1. to perform a contract between us take steps at your request before contract conclusion,
  2. To comply with a legal obligation, or
  3. to serve its legitimate interests.

Within this framework, NOVA ICT collects all, retains and processes personal data either directly provided by you or received from authorized partners acting on its behalf.

8. Transfer of Personal Data to Processors

For processing purposes, NOVA ICT may transfer data to third-party service providers (processors) acting on its behalf, including IT support service providers and infrastructure contractors. All partners act in accordance with contractual agreements, ensuring compliance with data protection requirements.

9. Exercising your rights

Regarding your personal data protection, you have the following rights:

  1. Right of Access: The right to be informed about your stored personal data and obtain copies.
  2. Right to Rectification: The right to request corrections of inaccurate or incorrect personal data.
  3. Right to Erasure: The right to request the deletion or restriction of your personal data, subject to specific limitations under GDPR.
  4. Right to Restriction of Processing: The right to request restricted processing of your personal data under specific conditions.
  5. Right to Data Portability: The right to request direct transfer of your data to another organization in a structured, commonly used format.
  6. Right to Object: The right to object to data processing unless there are overriding legal reasons or claims requiring processing.

To exercise these rights, you may send an email to privacy@novaict.gr.

NOVA ICT will respond to your request free of charge within one month of receipt, except in exceptional cases requiring an extension of up to two additional months. In such cases, you will be informed of the delay and the reasons for it.

If your request is deemed manifestly unfounded or excessive, NOVA ICT reserves the right to impose a reasonable fee or refuse to proceed with your request.

 Complaints

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) if you believe your data protection rights have been violated:

  • Address: 1-3 Kifisias Avenue, P.C. 115 23, Athens, Greece
  • Phone: +30 2106475600
  • Email: contact@dpa.gr

For any clarification regarding data protection legislation, you can contact NOVA ICT via email at privacy@novaict.gr.

10. Cookies

NOVA ICT maintains a strict policy to protect the privacy of visitors to the novaict.gr.gr website. Through this notice, we provide you with more information about how we use cookies, each time you visit our website.

What are Cookies?

Cookies are short texts of software code, which are sent to be stored on your terminal equipment with their basic function being to communicate your browser data to us. The “session cookies” are cookies that are automatically deleted whenever you close your browser, while the “persistent cookies” remain stored on your terminal equipment until the completion of their predetermined validity period.

Does our company use cookies?

Yes, we use a number of cookies with the main purpose of making novaict.gr.gr more functional and friendly to our users.
We also use a number of third parties to process personal data for us. These parties have been carefully selected and fully comply with Greek and European legislation, including but not limited to the General Data Protection Regulation (GDPR) number 2016/679 of the European Parliament and of the Council for the protection of natural persons against the processing of personal data and for the free movement of such data. On this page, you can choose which cookies you can have activated or deactivated during your visits to our website.

Modifying these settings and withdrawing your consent can be performed at any time from the Privacy Policy section.

Functionality Cookies

Functionality Cookies are used for the proper and smooth page operation and allow the website to remember the user’s choices in order to provide improved and personalized functions.
This category includes cookies with information, such as the user ID (encrypted), the shopping cart, but also information on safe browsing.

Statistical cookies

Statistical cookies are used to record information about how you navigate the site. This has the effect of adapting the areas of our page to your own needs and thus maintaining a high level of navigation experience. These cookies are also used for useful reports, in order to improve the site’s performance.

Last Update: 12/03/2025